Privacy policy

Last updated: 08 August 2026

At NexClean, we respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, why we collect it, how we use it and the choices you have.

This policy applies to www.nexclean.co and to any orders, enquiries or communication with us.

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1. Information We Collect

Personal details: Name, email address, phone number, billing address and delivery address. These are collected when you place an order, create an account, subscribe to our updates or contact our support team.

Payment details: All payments are processed securely by trusted third-party payment gateways. We do not store your card number, CVV, UPI PIN or bank credentials on our servers.

Order and transaction data: Products purchased, order value, order history, delivery status and communication related to your order.

Browsing and device data: IP address, browser type, device type, pages visited and time spent on our site, collected through cookies and similar technologies to improve your experience.

Communication data: Messages you send us by email, WhatsApp, phone or through forms on our website, including product feedback and reviews.

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2. How We Use Your Information

We use your information only for clear, stated purposes:

• To process, pack, ship and deliver your orders.
• To send order confirmations, dispatch updates and delivery notifications.
• To respond to your questions and provide customer support.
• To process refunds, returns and replacements.
• To send you offers, product updates and promotions, where you have chosen to receive them.
• To improve our products, website performance and overall customer experience.
• To prevent fraud, misuse and unauthorised transactions.
• To meet legal, tax and regulatory requirements.

We do not use your personal data for any purpose that is unrelated to the reasons listed above without informing you first.

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3. Marketing Communication and Your Choices

• We send marketing messages only to customers who have opted in.
• You can unsubscribe at any time using the link in our emails, by replying STOP on WhatsApp, or by writing to us.
• Withdrawing marketing consent will not affect order confirmations, dispatch updates or other service messages related to a purchase you have already made.

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4. Sharing of Information

We do not sell, rent or trade your personal data.

We share your information only with trusted service providers who help us run our business, and only to the extent required to complete a task:

• Logistics and courier partners, to deliver your order.
• Payment gateways, to process your transaction securely.
• IT, hosting and analytics providers, to operate and improve our website.
• Communication providers, to send order and support messages.

These partners are permitted to use your data only for the service they provide to us.

We may also disclose information if required by law, by a court order, or by a government or regulatory authority, or where necessary to protect our legal rights.

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5. Cookies

Our website uses cookies to keep your cart working, remember your preferences, measure site performance and improve your browsing experience.

You can disable or delete cookies through your browser settings. Please note that some features, such as checkout and cart, may not function correctly if cookies are turned off.

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6. Data Retention

We keep your personal data only for as long as it is needed:

• Order and transaction records are retained for the period required under Indian tax and accounting law.
• Account and marketing data is retained until you ask us to delete it or withdraw your consent.
• Data no longer required for any legal or business purpose is securely deleted.

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7. Data Security

We use reasonable technical and organisational measures to protect your information, including secure hosting, encrypted payment processing and restricted internal access to customer data.

However, no method of transmission over the Internet or electronic storage is completely secure. While we work to protect your data, we cannot guarantee absolute security.

If a data breach occurs that affects your personal data, we will inform you and the relevant authority as required under applicable law.

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8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct or update inaccurate or incomplete information.
• Request deletion of your personal data, subject to our legal record-keeping obligations.
• Withdraw consent for marketing or optional data processing at any time.
• Raise a grievance if you believe your data has not been handled properly.

To exercise any of these rights, write to us at info@nexclean.co with your registered name, email or phone number. We will respond within a reasonable period, and in any case within the timelines required by applicable law.

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9. Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal data of children below 18 years of age without verifiable consent from a parent or legal guardian. If you believe a child has shared personal data with us, please contact us and we will delete it.

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10. International Customers

If you order from outside India, your personal data will be processed and stored in India, where our operations are based. By placing an order, you consent to this transfer and processing.

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11. Third-Party Links

Our website may contain links to other websites, such as marketplaces, courier tracking pages or social media platforms. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before sharing your information.

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12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The revised version will be published on this page with a new "Last updated" date. We encourage you to review it occasionally.

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13. Contact and Grievance Redressal

For any question, request or complaint regarding your personal data, please contact:

We aim to acknowledge every privacy-related request within 48 hours and resolve it as quickly as possible.