Refund policy

Last updated: 08 August 2026

We want you to be completely satisfied with your NexClean order. If something arrives damaged, defective or incorrect, we will make it right.

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1. Return Eligibility

We accept returns only where the product is damaged, defective or incorrect at the time of delivery.

• The issue must be reported within 48 hours of delivery.
• The product must be unused, sealed and in its original packaging.
• The return must be completed within 7 days of delivery.

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2. What Cannot Be Returned

• Opened, used or partially used packs of detergent sheets, for hygiene and safety reasons.
• Requests raised after the 7-day window has closed.
• Products damaged due to misuse or improper storage after delivery.
• Fragrance, colour or personal-preference reasons where the product is not defective.

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3. How to Raise a Return Request

1. Write to info@nexclean.co or message us on WhatsApp at +91 90168 25484 within 48 hours of delivery.
2. Share your order number, a short description of the issue, and photographs of the packaging and product. An unboxing video, if you have one, helps us resolve claims faster.
3. Our team will review your request and confirm the next step, usually within 48 hours.

Please do not ship a product back before your request is approved.

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4. Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.
• Approved refunds are processed to your original payment method within 7–10 working days.
• Shipping charges are non-refundable, except where the error was ours.

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5. Replacements

If a product is found to be damaged or defective, we may offer a free replacement instead of a refund, subject to availability.

If your variant is out of stock, we will offer an alternative of equal value or a full refund.

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6. Order Cancellations

• Orders can be cancelled before dispatch. Once shipped, cancellation is not possible.
• If a shipped order is refused at the door, forward and return shipping charges will be deducted from any refund, as set out in our Shipping Policy.

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7. Contact for Returns and Refunds