Shipping policy

Last updated: 08 August 2026

At NexClean, we want your order to reach you safely, quickly and in perfect condition. Here is exactly how we ship, what it costs and what to expect after you place your order.

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1. Shipping Coverage

• We deliver across India through trusted courier partners.
• We also ship internationally. All international orders are packed and dispatched from India.
• A small number of remote PIN codes may not be serviceable. If we cannot deliver to your location, our team will contact you to arrange an alternative address or process a full refund.

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2. Shipping Charges

• Shipping charges are applicable as per actuals, based on your location and the courier partner's rate card.
• Charges are calculated and displayed at checkout before payment, so you always know the final amount before you confirm your order.

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3. Order Processing Time

• Orders are processed and packed within 1–2 business days of confirmation.
• Orders placed on Sundays or public holidays are processed on the next working day.
• During launch periods, festive sales or high-demand weeks, processing may take an additional 1–2 days. We will keep you informed if this affects your order.

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4. Delivery Timelines

• Standard delivery time is 2–7 business days, depending on your PIN code and courier serviceability.
• Timelines are estimated from the date of dispatch, not the date of order.
• Delays due to natural calamities, strikes or courier issues are beyond our control, but we will assist you in tracking your shipment until it reaches you.

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5. Order Tracking

• Once your order is dispatched, you will receive tracking details by email, SMS or WhatsApp.
• Tracking may take up to 24 hours to activate after dispatch.
• You can track your shipment on the courier partner's website or app at any time.

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6. How Your Order Is Packed

NexClean detergent sheets are light, flat and pre-measured, so your order ships in a compact, eco-friendly carton or paper bag. No heavy bottles, no leaks, no bulky parcels.

If your order includes more than one pack, it may occasionally be dispatched in separate shipments. In that case, you will receive separate tracking details for each parcel.

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7. Damaged, Missing or Incorrect Items

If your order arrives damaged, incomplete or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Photographs of the outer packaging and the product
• An unboxing video, if available

We recommend recording a short unboxing video, as it helps us resolve claims quickly with our courier partners. Once verified, we will arrange a replacement or refund as per our Refund and Return Policy.

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8. Undeliverable and Returned Packages

An order may be returned to us if the delivery address is incomplete or incorrect, if the parcel is refused at the door, or if the courier is unable to complete delivery after three attempts.

• If you would like the order re-shipped, a re-shipping fee will apply.
• If you request a refund instead, the original shipping cost and return shipping charges will be deducted from the refund amount.
• Please double-check your address, PIN code and phone number at checkout to avoid delays.

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9. Address Changes and Order Cancellations

Address changes and cancellations can only be made before your order is dispatched. Please write to us as soon as possible with your order number. Once a parcel leaves our warehouse, we are unable to modify the delivery address.

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10. International Orders: Duties and Taxes

• Customs duties, import taxes and local charges are not included in the order value or shipping fee.
• The destination country sets these charges, and they are payable by the recipient at the time of delivery.
• If an international parcel is refused or unclaimed, return shipping and any duties incurred will be deducted from the refund.

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11. Shipping Support

For any shipping-related questions, our team is here to help.

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NexClean reserves the right to update this Shipping Policy at any time. The version published on this page is the one that applies to your order.